Check-in
Check-out
Discount Code

FAQ

• CHECK-IN/CHECK-OUT TIME

– Check in: 2 PM. Check out: 12 PM.

 

 

• BREAKFAST

– Breakfast is served from 6.30AM to 10.00AM at Saturday Café on the 2nd floor.

– Room with breakfast plan includes breakfast for only 2 persons

 

 

• BREAKFAST CHARGE

– 0 to 3 years old: free

– 4 to 11 years old: 100 Baht/night

– 11 years old up: 150 Baht/night

 

 

• EXTRA BED

– An extra bed is available for our guests. However, one room is fit for only 1 extra bed and there is an additional charge of 800 THB per person per night.

 

 

ARRIVAL

 

 

• ID REQUIREMENT

– All Guest must be 18 years or older with a valid photo identification or passport to check-in into a room.

 

 

• DEPOSIT

– To check-in, guests must provide a cash deposit of 1,000 Baht or any currency equals to 1000 Baht per room. If there is no additional charge to the room charge, the 1000-Baht deposit will be returned to the guest immediately after the guest check out.

 

 

• PAYMENT

– We accept international credit cards for prepayment and reservation guarantees. Please note that the credit card used to reserve a prepaid rate must be presented upon check-in. All payment must be paid at check-in.

 

 

• EARLY ARRIVAL POLICY

– There is a half day charge applied to an early check-in between 6 AM to 12 PM. However, an early check-in is based on the hotel availability.

 

 

• LATE CHECK OUT POLICY

– There is a charge for late check-out. A half-day charge is applied to a late check-out between 12 PM to 6 PM. A full-day charge is applied to a late check-out after 6 PM. However, the late check-out is based on the hotel availability on that date.

 

 

 

OCCUPANCY

 

• MODERN DELUXE ROOM

– Standard capacity: 2 persons

– Maximum capacity: 3 persons (all adults + Children) – Additional charge is applied

 

 

• TRIPLE DELUXE ROOM

– Standard capacity: 3 persons

– Maximum capacity: 3 persons (all adults + children)

 

 

CANCELLATION POLICY

 

• CANCELLATION POLICY (REFUNDABLE)

– For any cancellation, amendment, or modification up to 3 days before the reservation check-in date, only 7% of the reservation will be charged as a administration fee. The remaining balance will be returned to the guest.

– For any cancellation, amendment, or modification within 0 to 3 days of the reservation check-in date, 100 percent of the first night will be charged plus 7% of administration fee.

– For a no-show, 100 percent of the first night will be charged plus 7% of administration fee.

 

• CANCELLATION POLICY (NON-REFUNDABLE)

– For a non-refundable booking, any amendment or modification is not allowed.

 

PROBIHITION POLICY

 

• DURIAN POLICY

– The hotel is not allowed guests to bring durian into our property. A 2000-Baht charge will be applied to any guest who violates the durian policy.

 

• SMOKING POLICY

– A 2000-Baht cleaning fee will be charged to any guest who violates the smoking policy and smokes in any area of Spenza Hotel. A 5000-Baht fine will be charged to guest who sets off the fire alarm.

 

• PET POLICY

–  Pets are not allowed in the hotel.